科技公司Intercom将放弃ChatGPT,转而使用Anthropic的Claude来处理客户服务聊天

DailyNews

Odaily星球日报讯 爱尔兰科技公司 Intercom 已与 ChatGPT 分道扬镳,选择与 OpenAI 的竞争对手 Anthropic 合作,以引领其在人工智能驱动的客户服务领域的增长。 Intercom 联合创始人兼首席战略官 Des Traynor 表示,自从将生成式人工智能集成到客户服务查询中以来,他的公司在保持员工规模不变的情况下,处理的支持量翻了一番。 Intercom 首席执行官 Eoghan McCabe 在 5 月份宣布,该公司将向人工智能能力额外投入 1 亿美元,并增加 75 个新工作岗位,重点是扩大机器学习部门。 这笔投资的一部分包括与 Anthropic 的 Claude 合作,为其人工智能驱动的 Fin 2 客户服务机器人提供支持,而不是 OpenAI 的 Chat GPT,后者为最初的 Fin 提供支持。(Fortune)

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