[//]:content-type-MARKDOWN-DONOT-DELETE In order to improve user experience and solve the problem that deposits take too long due to blockchain congestion or other reasons, Gate has launched the "self-help acceleration" feature. If you had made a deposit and waited for a longer time than usual before it was complete or cannot find the deposit record, you may use the "self-help acceleration" feature to accelerate the process. You can check your balance to see whether the deposit is successfully credited about 5-30 minutes after submitting the acceleration request. If it is still not, you may choose to keep waiting 60 minutes or submit a ticket to seek help from our customer service agents. Instructions on how to submit a ticket ## How to use the Self-help acceleration feature **Step 1:** Log into your Gate account on App. Click on "Assets" - "Deposit".

Alternatively, go to "Spot", search the target coin in the search box, and then click "Deposit".

**Step 2:** Click on "Onchain Deposit".

**Step 3:** Select the network.

**Step 4:** After selecting the deposit coin, click on the "?" icon in the upper-right corner.

**Step 5:** Click "Self-help Acceleration" on the FAQ page.

**Step 6:** Select the blockchain you used and click "next" to proceed

**Step 7:** Enter the TxID and click "Confirm" to submit the self-help acceleration request.

Guide to Self-Help Acceleration (App)