Can't Receive SMS Verification Code? Here's Your Complete Troubleshooting Guide

If you’re having difficulty receiving SMS verification code for your account, don’t worry—this is a common issue with several straightforward solutions. Follow these systematic steps to diagnose and resolve the problem.

Clear Your SMS Inbox First

A full SMS inbox is one of the most overlooked culprits preventing new SMS messages from arriving. Your phone’s message storage has a limit, and when it’s full, your device simply can’t receive additional SMS messages. Take a moment to delete old or unnecessary text messages to free up space. This simple step resolves the issue for many users unable to receive their SMS verification code.

Confirm Your Network Signal is Strong and Stable

Poor cellular network quality is a leading cause of SMS delivery failures. Restart your phone to refresh your connection and ensure your telco signal is strong and stable. Verify that you have adequate network bars displayed on your device. If signal quality remains weak, try moving to a different location or switching between WiFi and mobile data to improve connectivity. A reliable connection is essential for timely SMS verification code delivery.

Review Your Phone’s Security Settings

Sometimes security programs or protective apps running in the background unknowingly block incoming SMS messages. Check your smartphone’s security software or antivirus applications to see if they have filtering rules enabled. If you suspect this might be the issue, consider temporarily disabling these programs when you’re requesting a SMS verification code. Re-enable them once the verification process is complete for your security protection.

Contact Your Mobile Provider About Account Status

Reach out to your telco (telecommunications provider) to verify that your mobile plan is active and not suspended or blocked. Account issues, payment lapses, or carrier-side restrictions can prevent SMS delivery entirely. Your provider can quickly confirm your service status and ensure there are no blocks preventing you from receiving verification messages.

Try a Different SIM Card or Device

If your phone has dual SIM capability, swap your SIM card into the alternate slot and attempt the verification again. Alternatively, insert your SIM card into another smartphone to test if the issue is device-specific or SIM-related. This method helps identify whether the problem stems from your phone hardware or your mobile account.

Submit a Support Request With Your Account Information

If you’ve completed all troubleshooting steps above and still can’t receive your SMS verification code, reach out through this form and include your UID (user ID). Our support team will investigate the issue directly on your account and help restore SMS verification functionality.