Your Complete Guide to Passing KYC Identity Verification

Ready to unlock full trading features and higher withdrawal limits? Understanding how to complete your KYC identity verification process is the first step. This comprehensive guide walks you through each tier of kyc identity verification—Standard, Advanced, and Pro—so you know exactly what to expect and how to get started.

Why KYC Identity Verification Matters

Before diving into the steps, let’s talk about why this matters. KYC stands for “Know Your Customer,” and it’s a regulatory requirement that ensures both you and the platform stay compliant with financial laws. Think of it as your ticket to accessing premium features, higher trading volumes, and seamless withdrawals. Different verification levels unlock different benefits, so understanding the progression helps you plan your trading journey.

Understanding the Three Verification Tiers

KYC identity verification comes in three tiers, each building on the previous one:

Standard Level requires an Identity Assessment and Proof of Identity (POI). This is your entry point—once you pass, you can start depositing and trading with basic limits.

Advanced Level adds Proof of Address (POA) on top of Standard requirements. You’ll submit documentation like utility bills or bank statements to confirm your residential address. This tier increases your withdrawal limits significantly.

Pro Level goes further with Enhanced Due Diligence (EDD). This is for serious traders who want maximum withdrawal capacity and access to advanced features. It involves a detailed questionnaire and proof of income documentation.

The specific withdrawal limits and additional benefits for each tier can be found in your account settings. Each upgrade gives you more flexibility and access to premium trading features.

Getting Started: The Initial Setup

Here’s where the actual kyc identity verification process begins:

First, log into your account and click on the profile icon in the navigation bar, then select Account.

Next, locate the Identity Verification section under Account Info and click Verify Now. This takes you to the dedicated verification page where everything unfolds.

Then, select your country of residence. This is important—the system uses this information to determine which documents you’ll need and any region-specific requirements. Be accurate here because changing it later requires additional verification steps.

Proof of Identity: Your First Document

The Proof of Identity (POI) step is where things get real.

Start by clicking Verify under the POI section. You’ll be asked to select the country that issued your ID and specify the document type (passport, driver’s license, national ID, etc.).

Next comes the photo submission. Take clear pictures of your identification document. The camera should capture your full name, date of birth, and all crucial information. Make sure there’s no glare, the document isn’t folded or damaged, and all text is legible. Any file format works—JPG, PNG, PDF, whatever you’ve got.

Here’s the critical part: facial recognition. After submitting your ID photos, you’ll complete a facial recognition scan. You can do this through your laptop camera or scan a QR code with your mobile device. The system matches your face to your ID photo to prevent fraud.

Troubleshooting tip: If the facial recognition page doesn’t load after multiple attempts, it might mean your document didn’t meet requirements or you’ve submitted too many times recently. Wait 30 minutes and try again. If the problem persists, contact Customer Support and submit a case for manual review.

Identity Assessment: Automatic or Manual

In most cases, once you finish your POI submission, the identity assessment happens automatically in the background. Simple, right?

But some users get selected for manual Identity Assessment. If this happens to you, you’ll receive a questionnaire to complete. The system asks questions to verify your identity and ensure all your information is legitimate. Your responsibility is making sure every answer is accurate and truthful.

You can track your verification status in real-time on the left side of your account page. Once Standard Level passes, you’ve officially unlocked basic trading—celebrate that milestone.

Important: If you don’t pass the Identity Assessment, you won’t be able to complete Standard verification, which means you’re locked out of trading features until you reapply.

Proof of Address: Documents That Work

Proof of Address (POA) is only available after you’ve completed Standard kyc identity verification.

The acceptable documents are utility bills, bank statements, or residential proof issued by your government. Think: electricity bills, water statements, mortgage papers, or official residency confirmation letters. What doesn’t work: screenshots, digital-only statements, or anything that looks sketchy.

One critical rule: Your POA document must be dated within the last three months. Anything older gets automatic rejection. Set a reminder if you need to—it’s one of the most common reasons submissions get denied.

When you submit, double-check everything. You can view your submitted information from the Identity Verification page by clicking the eye icon. (You’ll need your Google Authenticator code to access this—another security layer.) See a discrepancy? Contact support immediately for clarification or resubmission.

Enhanced Due Diligence: The Pro Tier Deep Dive

Want Pro Level access? Enhanced Due Diligence (EDD) is your final frontier.

Click Verify in the EDD section, then prepare to complete a detailed questionnaire about your background, trading experience, and income sources. You’ll also submit supporting documents proving your income—tax returns, employment letters, investment statements, whatever demonstrates your financial capacity.

Reality check: Even after passing EDD, in rare cases the platform may request additional documents when you’re making large withdrawals or fiat transactions. This is normal and shows the platform taking compliance seriously. Don’t be alarmed if it happens—it’s a final safety check, not a problem with your verification.

Final Thoughts

Completing your kyc identity verification is the gateway to full platform access. Whether you’re going for Standard for casual trading or pushing all the way to Pro status, each tier protects both you and the platform while unlocking better features and higher limits. Take your time with each step, prepare your documents carefully, and don’t hesitate to reach out to support if you hit any snags. Your trading journey starts here.