Identity Verification Process: A Complete Guide to the Three Levels of Verification

Identity verification is a key step for users of cryptocurrency platforms. The KYC system provides three levels of verification, each unlocking new features and increasing transaction limits. This guide will help you understand each stage of identity verification and successfully complete all necessary checks.

KYC Structure: Three Levels of Individual Verification

The identity verification system is built on a three-tier model that caters to different user needs. Each level requires more information and documents but offers expanded functionality in return.

Standard Level — this is basic verification, including identity assessment and proof of identity (POI). This level allows you to start basic operations on the platform.

Advanced Level — adds address verification (POA) to the previous step. Users who reach this level receive higher withdrawal limits.

Pro Level — requires passing an extended comprehensive check and providing additional documents to verify income sources. This is the maximum level of identity verification, granting access to all platform features.

It’s important to note that in some regions, special verification requirements may apply, supplementing the general process. Information about these is always available in the platform’s help section.

How to Start the Identity Verification Process

To initiate identity verification, go to the account management section. Open the profile menu located on the right side of the navigation panel and select Account. In the Account Information section, you will find a column dedicated to KYC verification.

Click the Start button, and you will be redirected to the identity verification page. At this stage, the system will ask you to select your country and region of residence. This decision is important, as it may affect the required documents and the sequence of checks. Remember, changing your residence information after confirmation may require additional verification.

Step-by-Step Identity Confirmation

The identity confirmation stage is the first and most crucial part of the verification process. Begin by clicking the Start button in the relevant section.

Next, you will need to specify the country or region where your identity document was issued and select the document type. Depending on your region, the system may offer options such as passport, ID card, driver’s license, etc.

Then, upload photos of your identity document. When photographing your document, pay attention to these requirements:

• Your full name and date of birth must be clearly visible
• The image should be high quality and well-lit
• Ensure all text on the document is readable
• The document must not be damaged, forged, or altered in any way
• Files can be uploaded in any common format

After uploading the document, face recognition follows. The system will offer two methods: using your computer’s webcam or scanning a QR code with a mobile device. Choose the most convenient option.

If you encounter difficulties accessing the face recognition page, it may indicate that the uploaded document does not meet technical requirements or that the system is experiencing high request volume. In this case, try again in 30 minutes. If the problem persists, contact platform support via the feedback form.

Completing the Verification and Moving to the Next Levels

Once your identity is successfully verified, the system will automatically perform a KYC assessment. Usually, this process is completed instantly, but some users may be asked to fill out an additional questionnaire for KYC evaluation.

Each user is personally responsible for the accuracy and truthfulness of all provided information. Any inaccuracies or false data may result in verification rejection or account suspension.

Your current verification status is displayed on the left side of the verification page. After successful completion, you will gain access to the platform’s main features, including deposits and trading.

Users who do not pass KYC assessment will be unable to complete standard identity verification and, consequently, will not have access to products and services requiring successful completion of this step. Detailed information about requirements and frequently asked questions is available in the help section.

Address Verification: Second Stage of Identity Verification

Address verification can only be initiated after completing the standard identity verification. This is an important condition that ensures a sequential check process and fraud protection.

For address verification, the platform accepts certain document categories:

• Utility bills (electricity, gas, water, internet)
• Bank statements showing your address
• Documents confirming residence issued by government authorities
• Other official documents with your current address

Critical requirement: the address proof document must be dated within the last three months. Any documents dated earlier will be automatically rejected by the system without appeal. This ensures the information about your residence is current.

After submitting documents, review the uploaded information on the KYC verification page. To view your data, click the eye icon next to the relevant entry. The system will require entering a code from the Google Authenticator app to confirm access authenticity.

If you notice discrepancies between the submitted information and what is required, immediately contact platform support via the online request form.

Pro Level: Extended Comprehensive Verification

To achieve the maximum verification level, you must undergo an extended due diligence (EDD — Enhanced Due Diligence). This stage is the most thorough and requires providing additional information.

The EDD process begins with filling out a special questionnaire, where you must specify detailed information about your income sources. You will then need to upload supporting documents demonstrating the legitimacy of your funding sources.

It’s important to understand that even after completing EDD successfully, the platform may request additional documents in rare cases when withdrawing funds or conducting fiat transactions. This is for extra protection against money laundering and to comply with international financial security standards.

Completing all stages of Pro-level verification grants full access to all platform features without any transaction or operation limits.