Oracle has released a new set of generative AI agents designed for customer experience (CX) users across marketing, sales, and service functions. These agents aim to automate and streamline various tasks, from campaign planning and sales outreach to quote generation and customer service interactions. The company leveraged insights from customer pain points and internal hackathons to develop these task-oriented tools, with experts highlighting the significant efficiency gains they offer, especially in content creation for marketers and complex processes like quote generation.
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Oracle drops a truckload of CX-centric generative AI agents
Oracle has released a new set of generative AI agents designed for customer experience (CX) users across marketing, sales, and service functions. These agents aim to automate and streamline various tasks, from campaign planning and sales outreach to quote generation and customer service interactions. The company leveraged insights from customer pain points and internal hackathons to develop these task-oriented tools, with experts highlighting the significant efficiency gains they offer, especially in content creation for marketers and complex processes like quote generation.