Zhipu apologizes for the GLM Coding Plan issue and announces the compensation plan

GateUser-6433627c · 2026-02-21T14:35:55+00:00

Zhipu issues an apology for the release of the AI Programming Subscription Plan GLM Coding Plan, acknowledging insufficient transparency of rules, slow rollout pace, and rough upgrade mechanism design. GLM-5 exceeds traffic limits, with user tiered access. Lite and Pro users can apply for refunds to compensate those affected.

GateUser-6433627c

2026-02-21 14:35:55

Abstract generation in progress

On February 21, Zhipu issued an apology letter regarding its AI programming subscription plan, the GLM Coding Plan, and announced a handling and compensation plan. Zhipu stated that the main issues in this revision were threefold: insufficient transparency of rules, slow rollout pace of GLM-5 in gray release, and rough design of the upgrade mechanism for existing users. After the release of GLM-5, traffic exceeded expectations, and the scaling process could not keep up, leading to the gradual opening of GLM-5 in the order of Max, Pro, and Lite. Currently, Max users have been fully granted access, while Pro users have been opened but may experience rate limiting during peak times due to high cluster load. Lite users will be gradually opened in gray release after the holiday, outside of peak hours. Zhipu supports affected Lite and Pro users in applying for refunds independently.

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