Complete Guide to Personal KYC Verification: Detailed Explanation of the Three-Level Authentication Process

If you want to trade, deposit, or withdraw on the platform, you must complete the personal KYC verification. The platform divides your identity verification into three levels: Standard, Advanced, and Professional, each with different benefits and withdrawal limits. This guide will walk you through the entire KYC verification process step by step.

Preparations Before Starting

Before beginning your personal KYC verification, please prepare the following materials. First, you need a valid government-issued ID (such as an ID card, passport, or driver’s license), ensuring the document is complete and clear, including your full name and date of birth. Second, prepare a proof of address issued within the last three months, such as a utility bill or bank statement. Lastly, ensure your environment has sufficient lighting and your device’s camera is functioning properly to complete the facial recognition process.

Some regions may require additional verification steps; specific requirements can be checked in the platform’s Help Center. If you need to verify a business account, the process will differ; please refer to the relevant business verification guide.

Identity Document Verification Steps

The first stage of completing personal KYC is Proof of Identity (POI) verification. First, go to your profile page, click the profile icon in the top right corner, and select “Account.” On the account settings page, find the “Verification” or “Identity Verification” option, and enter the KYC verification page to start the process.

Next, select your current country or region of residence. This step is important because different countries have different legal requirements for identity verification. If you need to change the country later, you may be required to submit additional verification documents. Then, choose the issuing country of your ID and the document type (ID card, passport, or driver’s license).

Then, take a clear photo of your ID document. The photo must fully display your full name, date of birth, and document number. If multiple submissions are unsuccessful, check the following: Is the photo clear and free of blurriness? Is the document cropped or altered? Is the scan at an appropriate angle? After uploading your ID, the system will guide you through facial recognition scanning.

You can choose to use your laptop’s camera directly for facial recognition or scan a QR code with your mobile device to complete this step. During facial recognition, ensure your face is well-lit and fully visible, avoiding strong backlighting or side shadows. If multiple attempts still cannot access the facial recognition page, the system may determine your submitted documents do not meet requirements or that you have submitted too many times in a short period. In this case, wait 30 minutes before trying again. If the issue persists, you can submit a request through the platform’s customer service form to contact support.

Identity Assessment and Standard Verification

After uploading your identity documents, the system will typically automatically perform an identity assessment. This process confirms the accuracy of your submitted information. In some cases, the system may ask you to fill out an identity assessment questionnaire to further verify your personal details. As a user, you need to ensure all submitted information is truthful and accurate.

Once your identity assessment is approved, you will complete the Standard level KYC verification. You can see your verification status indicator on the left side of the page. After passing the standard verification, you can deposit funds and start trading on the platform. If your identity assessment is not approved, you will be unable to complete the standard verification and will not have access to features requiring this level of verification.

At this point, you can consult the platform’s FAQ section about personal KYC to learn more about the standard verification process and common questions.

Address Proof Upload Process

The Advanced level KYC verification requires you to submit proof of address (POA). Important reminder: you must complete the standard verification before uploading address proof documents.

The platform only accepts official address proof issued by government authorities, including utility bills (water, electricity, gas), bank statements, or government-issued residence certificates. These documents must be issued within the last three months; documents older than three months will be rejected outright.

Before uploading, verify that your previously submitted personal information is correct on the identity verification page. You can click the eye icon to view your submitted details, but the system will require you to enter your Google two-factor authentication code for security. If you find any discrepancies or errors, immediately submit a correction request through the customer service form.

Advanced Due Diligence Requirements

To complete the Professional level KYC verification, you need to undergo an Enhanced Due Diligence (EDD) process. EDD is an additional verification step for high-level users, used to ensure platform compliance and security.

During the EDD process, the system will ask you to fill out a detailed questionnaire covering your financial situation, sources of income, and transaction purposes. You will also need to provide supporting documents for income verification, such as tax returns, pay slips, or business licenses. These documents must be clear, complete, and within the required time frame.

It’s important to note that even after successfully completing the EDD process, in rare cases, when you perform large withdrawals or anonymous transactions, the system may still require additional verification documents. This is an extra measure to ensure fund security and regulatory compliance.

Troubleshooting Common Issues

If you encounter problems during the personal KYC verification process, this section provides quick troubleshooting tips. If facial recognition fails multiple times, ensure your environment is well-lit, your camera has good clarity, and your face is centered in the frame. If your ID document photos are rejected, check whether the photos are clear, the documents are complete, and the content has not been altered.

If you have completed the standard verification but cannot upload address proof, ensure your address proof is issued within three months and is an official document. For other unresolved issues, submit a case through the platform’s official customer service channels. The support team will assist you in completing your personal KYC verification to ensure you can fully access the platform’s features.