Identify the cause preventing withdrawals and resolve it

When attempting to withdraw funds from a cryptocurrency exchange, you may encounter a situation where “withdrawal is not possible.” In most cases, there is a specific reason behind this. This guide introduces the main causes why withdrawal processes may not proceed smoothly and how to address each issue. Identifying the situation that applies to you will help clarify the path to resolving the problem.

Check Security-Related Lock Status

When Deposit Assets Are Locked

When you deposit funds into your account, a confirmation process on the blockchain is performed before the available balance is updated. Until this verification is complete, the assets are temporarily locked and cannot be withdrawn.

The number of confirmations required varies depending on the blockchain’s specifications. For example, Bitcoin and Ethereum networks have different confirmation requirements. You can check the required number of transaction confirmations for each currency from the deposit screen. Additionally, details about currently locked assets and the remaining confirmations needed to unlock them can be viewed in the deposit records section of your funding transaction history.

When Assets Are Locked via the “Buy Crypto” Feature

If suspicious activity or anomalies are detected in your account, the withdrawal of assets obtained through the “Buy Crypto” tab may be temporarily restricted. In such cases, a notification stating “Assets are locked” will appear on the transaction screen.

To find out when the lock will be lifted, open the “History” section in your funding account and check the “Buy Crypto” column. The scheduled date for withdrawal will be listed there.

Verify Address and Network Settings

Mismatch Between Wallet Address and Chain Type

If the wallet address specified as the withdrawal destination does not match the selected blockchain (chain type), the withdrawal request cannot be submitted. For example, attempting to send Bitcoin to an Ethereum-compatible address. Before sending, carefully confirm that the selected network and the entered address are compatible. If unsure, it is recommended to directly verify the correct address and network with the recipient.

Missing Tag or Memo Information

Some networks, such as Ripple (XRP) and EOS, require additional identification information called “Tag” or “Memo” along with the address. If the withdrawal destination address requires this information, you must input the tag or memo before submitting the withdrawal request.

Failure to provide or incorrectly entering this information can result in funds not being received properly, and in the worst case, may lead to loss. If these fields are displayed on the withdrawal screen, pay close attention and verify carefully.

Temporary Withdrawal Restrictions Due to Security Measures

To protect your account and assets, certain operations performed immediately will trigger an automatic 24-hour withdrawal restriction. During this period, all withdrawal-related activities are disabled, including on-chain crypto withdrawals, internal transfers to other accounts, fiat currency withdrawals, card transactions, and P2P trading.

Operations that trigger withdrawal restrictions include:

1. Changing or resetting your account password
2. Changing your registered mobile phone number
3. Changing or disabling your email address
4. Enabling/disabling the wallet address book’s new address restriction feature
5. Disabling or resetting two-factor authentication (Google Authenticator)
6. Changing or disabling your fund password
7. Transferring KYC (identity verification) information to another account
8. Reactivating your account automatically
9. Deleting your passkey

Until the restriction period ends, withdrawal requests cannot be processed. It is advisable to plan your schedule accordingly.

Check Withdrawal Amount Restrictions

Withdrawal Limits Based on Verification Level

Exchanges set daily and monthly withdrawal limits according to your KYC (Know Your Customer) verification level. To withdraw larger amounts, you need to complete the corresponding verification steps.

Withdrawal limits by verification level:

• Unverified: daily limit of 20,000 USDT equivalent
• Standard personal verification: up to 1,000,000 USDT per day, with no monthly limit
• Advanced verification: up to 2,000,000 USDT per day

All token withdrawal amounts are calculated in USDT equivalent, so these limits apply to other cryptocurrencies as well.

When Withdrawal Request Exceeds Available Balance

If your withdrawal request exceeds your current available balance, the transaction cannot be processed. Common reasons include:

• Funds are allocated to open orders; such amounts are not available for withdrawal. Cancel those orders and transfer the funds again to enable withdrawal of the desired amount.
• Bonus or promotional rewards credited to your account are not withdrawable. They can be used for trading but cannot be withdrawn.

Minimum Withdrawal Amounts

Some networks impose minimum withdrawal amounts due to network fees. Withdrawal requests below this threshold will be rejected by the system. After selecting the chain type on the withdrawal screen, check the displayed minimum amount before proceeding.

Address System or System Issues

Scheduled maintenance of wallet systems or periodic blockchain upgrades may temporarily prevent withdrawals. In such cases, selecting a different network (chain type) may allow you to withdraw your assets without issue.

Wait until maintenance is complete or consider using an alternative network. Notifications about maintenance are usually sent via the notification system—setting up alerts can help you stay informed. These delays are typically temporary, so try again after some time.

If none of the above situations apply or the issue persists, contacting the official support channels can help. Support staff can diagnose your specific case and provide more detailed assistance. Clarifying the reason for the withdrawal failure will help you proceed to the next steps.