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Travelers to enhance customer experience with new Agentic AI Claim Assistant
Travelers has launched its new AI Claim Assistant, an agentic intelligent voice service developed using OpenAI’s models, to improve customer experience for auto damage claims. This AI solution offers comprehensive, natural service for claim filing, policy information, and managing related tasks, ultimately streamlining the process and allowing human agents to focus on more strategic roles. The company chose OpenAI for its enterprise-grade security and reliability, emphasizing a commitment to innovation that combines AI with human expertise.