NiCE Strengthens Leadership Structure With New COO Position As Arun Chandra Joins From Disney

VitaliksTwin · 2025-12-26T03:25:37+00:00

NiCE Ltd. has appointed Arun Chandra as COO to enhance its operational framework across business units. Chandra brings experience from Disney and other top firms, aiming to transform customer experience with AI-driven strategies.

VitaliksTwin

2025-12-26 03:25:37

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NiCE Ltd. (NICE), a leading AI-driven customer experience platform provider, has tapped Arun Chandra to establish a newly created Chief Operating Officer (COO) position, taking effect December 1, 2025. This strategic move underscores the company’s commitment to consolidating and strengthening its operational framework across multiple business units.

In his new position, Chandra will command an integrated Global Customer Operations division, bringing together NiCE’s essential business enablers—including Partner ecosystem management, CX Customer Success & Services, Marketing, Global Business Operations, IT infrastructure, and Corporate Security. Reporting to Chief Executive Officer Scott Russell, Chandra will join the company’s Executive Leadership Team (ELT) at the executive table.

Chandra arrives at NiCE with a distinguished track record from top-tier enterprises. Most recently, he held the title of Senior Vice President for Customer Experience at The Walt Disney Co., where he gained extensive exposure to complex customer engagement strategies. His career includes significant stints at Meta and Hewlett Packard Enterprise (HPE), where he honed expertise in scaling operations and driving customer-centric transformation across global markets.

This appointment reflects NiCE’s vision to transform the customer experience landscape through AI-orchestrated outcomes, blending human insight with intelligent automation capabilities at enterprise scale. The company aims to position itself as a catalyst for redefining how businesses engage with and serve their customers through this strengthened operational leadership.

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